Customer Portal
Audience: All ASP1, ASP2 and ASP3s and all connecting customers (applicants, ECs, Businesses etc.).
SERVICE UPDATE: NOTICE OF MAINTENANCE ACTIVITIES IMPACTING CONNECTIONS PORTAL ACCESS ON 27/04/2025.
We have planned maintenance activities on our core IT systems from 6 am Sunday 27 April until 8 pm Sunday 27 April 2025.
During this outage you will not be able to submit any new connection applications, project documentation or planned outage requests until 9am Monday 28 April.
If urgent, please submit any applications, documentation and requests for outages before 5pm Friday 25 April.
Please note that during the outage you will still be able to submit enquiries, complaints, claims and access Frequently Asked Questions (FAQs) through the Customer Portal.
We apologise for any inconvenience and appreciate your understanding.
For assistance, please contact your Ausgrid representative or email us at customerconnections@ausgrid.com.au.
Sign in to our customer portal to track your claim, complaint, enquiry, or manage your connections projects and transactions.
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